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Refund and Returns Policy

Refund and Returns Policy

Returns & Exchanges

Ashraj fashion’s return and exchange policy is valid for 7 days. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Return Conditions

To be eligible for a return, your item must meet the following criteria:
  • The item must be unused, unwashed, and in its original condition;
  • All original tags and packaging must be intact;
  • The item must not be altered or damaged due to non-product-related reasons;
  • Intimate items such as underwear, socks, and swimwear cannot be returned, except in cases of product defects.
Note: For hygiene and safety reasons, we cannot accept returns for worn or washed clothing.

Order Cancellation Policy

Ashraj fashion allows order cancellation within 24 hours of placing the order, provided that the order has not been processed or shipped. To cancel your order, please contact our customer service via the official email with your order number and cancellation request. Once the order is cancelled successfully, we will process your refund within 3-5 business days, and the refund will be credited back to your original payment method.
If the order has been processed or shipped, cancellation will not be allowed, and you may follow the return process after receiving the item.

Return Process

  1. Request a Return – Contact us via ashrajfashionp@gmail.com (official customer service email) with your order number, reason for return, and photos (if applicable).
  2. Approval Confirmation – We will review your request and respond within 2-3 business days to confirm whether the return is accepted.
  3. Send Back the Item – If approved, you must ship the item to our return address and provide us with the tracking number.
  4. Refund/Exchange Processing – Once we receive and inspect the item, we will process your refund within 3-5 business days, or process your exchange within 7 business days (subject to product availability).

Refund Policy

  • Refunds will be issued to the original payment method and processed within 3-5 business days (TAT). The time it takes for the refund to reflect in your account depends on your payment provider (usually 1-3 additional business days).
  • Return shipping costs are the buyer’s responsibility, except in cases where the item has a quality issue.
  • If the return is due to a defective product, we will provide a full refund and cover the return shipping costs.

Exchange Policy

If you need to exchange an item for a different size or color, you may request an exchange within 7 days of purchase (consistent with the return window). The exchanged item must meet the return conditions stated above.

Important Notes:

  • Exchange requests are subject to product availability, so we recommend submitting your request as soon as possible.
  • We do not support multiple exchanges for the same order (i.e., exchanged items cannot be returned or exchanged again).

Non-Returnable Items

The following items are not eligible for return:
  • Underwear, socks, swimwear, and other intimate items (unless defective);
  • Items that have been used, washed, or damaged;
  • Sale items (unless otherwise stated, discounted items are not eligible for return).

Return Address

1ST FR, 68 SHREENAGAR, Panchasayar, Kolkata, Kolkata- 700094, West Bengal

Contact Us

If you have any questions, feel free to reach out:
📧 Customer Service Email: ashrajfashionp@gmail.com
📞 Customer Service Phone: +91 7029507136
We’re happy to assist you!